Hearing aids are intricate devices, so like other advanced technology, are susceptible to malfunctions. Thankfully, there are some easy steps you can take at home to ensure your device is able to function properly. The first step is to ensure that the device is in fact turned on. Next, replace the battery with a new one from the package. Finally, inspect the device for any earwax or moisture buildup. For more troubleshooting tips, please visit our website for the latest how to videos and information.